Applicable Terms of Service
The customer accepted these relevant Terms of Service effective from 01-01-2023 EST.
By purchasing and using our services, you agree to our Cancellation & Refund Policy, which states that refunds will not be provided after 7 days of service usage. This policy applies to all transactions and disputes, including those initiated via Stripe chargebacks.
Our services are non-refundable after the 7-day period, and customers acknowledge this before making a purchase.
Billing
We will bill you on the date you subscribe to the Service (“Subscription Date”), and will
Continue to bill you in accordance with your selected Subscription until you cancel the Service, You must cancel your Subscription at least one day prior to the next billing date to avoid a Subscription renewal. Fees will be billed to your Payment Method on the calendar day corresponding to the Subscription Date. Subscription fees are fully earned upon payment. In some cases your payment date may change, for example if your Payment Method has not successfully settled or if your Effective Date began on a day not contained in a given month.
Account Setup / Email on File
We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) incase of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose.
It is your responsibility to ensure the email address on file is current or up to date at all times. Providing false contact information of any kind may result in the termination of your account. In dedicated server purchases or high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.
Content
All services provided by us may only be used for lawful purposes. The laws of The United Kingdom apply.
Examples of unacceptable material on all Shared, Reseller and Dedicated/VPS Servers include: Child porn, Fraud websites, Malware, DDoS, Booters, Phishing, Spoofing, High-Yield Interest Programs(HYIP) or related sites, IP Scanners, Brute Force Programs, Mail Bombers and Spam Scripts.
We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene or threatening is prohibited and will be removed from our servers with or without notice. Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via trouble ticket/email and will have a response within 48 hours.
Zero Tolerance Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and “double opt-in” will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.
Payment Information
You agree to supply appropriate payment for the services received from SUPPORT360 LTD, in advance of the time period during which such services are provided. You agree that until and unless you notify SUPPORT360 LTD of your desire to cancel any or all services received, those services will be billed on a recurring basis.
As a client of SUPPORT360 LTD , it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. SUPPORT360 LTD provides a 10 day grace period from the time the invoice is due and when it must be paid. Any invoice that is overdue for 10 days and not paid will result in a $10 late fee and/or an account suspension until account balance has been paid in full.
Invoices that have been paid more than once with multiple Subscriptions can only be added as credit towards the account and cannot be refunded via any medium. If you require assistance with this provision, please contact us.
SUPPORT360 LTD reserves the right to change the monthly payment amount and any other charges at anytime.
Cancellations
- Customers may cancel their service at any time by contacting our support team at [email protected].
- A cancellation request does not guarantee a refund unless it is made within the first 7 days of service usage.
- After the 7-day period, no refunds will be issued, regardless of the reason for cancellation.
Refunds
- Customers are eligible for a refund only if a cancellation request is made within 7 days of service usage.
- If the service has been used for more than 7 days, no refund will be provided under any circumstances.
- Refunds, if approved, will be processed within 5 business days to the original payment method.
- Any processing fees or administrative charges incurred will be deducted from the refund amount.
Chargeback & Dispute Policy
We take fraudulent chargebacks seriously. The following terms apply:
- Customers agree not to file a chargeback or dispute a transaction after the 7-day refund period has passed.
- If a chargeback is filed after the refund period, we will provide Stripe with the following evidence to counter the dispute:
- A copy of this Cancellation & Refund Policy (which customers agree to before purchasing).
- Proof of service usage beyond 7 days, including login records, usage logs, or transaction history.
- Communication records (emails, chat logs, support tickets) confirming service delivery and customer acknowledgment of our policy.
- Terms & Conditions agreed upon at the time of purchase, which state that refunds are not available after 7 days.
- If a chargeback is found to be fraudulent or in violation of our policy, we reserve the right to terminate the customer’s access to our services permanently and pursue legal action if necessary.
Exceptions
- No refunds will be issued for promotional, discounted, or customized services.
- Refunds are not applicable if the service was used in violation of our Terms of Service.
- Any requests for refunds due to dissatisfaction must be made within the 7-day period, after which no exceptions will be granted.
By completing a purchase, customers explicitly agree to this policy. If you do not agree with these terms, please do not use our services.
For any inquiries, please contact [email protected].
Arbitration
By using any SUPPORT360 services, you agree to binding arbitration. If any disputes or claims arise against SUPPORT360 or its subsidiaries, such disputes will be handled by an arbitrator of SUPPORT360’s choice. All decisions rendered by that arbitrator will be binding and final. You are also responsible for any and all costs related to such arbitration.
Disclaimer
SUPPORT360 LTD shall not be responsible for any damages your business may suffer. SUPPORT360 LTD makes no warranties of any kind, expressed or implied for services we provide. SUPPORT360 LTD disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by SUPPORT360 LTD and its employees.
Changes to the TOS
SUPPORT360 LTD reserves the right to revise its policies at any time without notice.